Milestone Technologies, Inc.

  • Cognitive Solution Architect (SA)

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Professional Services
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center, Service Desk, Network Operations, Data Center, and Asset Lifecycle Management Services. Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.


    Milestone Technologies is seeking an experienced and highly-successful Solutions Architect to work as part of the team responsible for successful end-to-end definition of use cases, implementation and training of the Amelia Virtual Agent in client environment.


    The SA is the core of the implementation engineers on the team and act as the main subject matter expert for the client.


    • Understanding and documenting use cases and high level functionality requirements as defined with the client and how those use cases can work together, grow, and lead to new opportunities
    • Documenting client integration endpoints and custom configurations
    • Acting as the technical SME for the client for Amelia capabilities and integrations with other systems
    • Serving as a SME for other implementation engineers and technical resources on the team
    • Leading code reviews as necessary
    • Helping design the user experience
    • Writing user stories, and breaking down sub-tasks
    • Understanding technical requirements for the proposed solution (i.e. availability, operational loads, key related client systems, and deployment strategy)
    • Designing the architectural blueprint for a client install


    Qualifications, Education and Experience


    • BS in Computer Science/IS/Math/Engineering or related discipline and 5-10 years of relevant software development experience
    • Familiar with Cognitive Technologies and experience with automation and UI/UX
    • Hands on Architect with the ability to develop solutions with a focus on performance tuning and optimization
    • DevOps, Java, and integration experience
    • Familiarity with Test Driven and Agile development methodologies
    • Experience setting up CD/CI tooling and testing workflows
    • Familiarity with at least one scripting language such as Javascript, Python, or Groovy scripting
    • RESTful API knowledge and capabilities
    • Linux/UNIX system analysis for troubleshooting
    • Familiarity with Apache Camel preferred
    • Working experience in implementing business processes
    • Ability to read and create flow-diagrams
    • Ability to work with regular expressions
    • Understanding of the QA process
    • Strong business perspective
    • Strong ability to function in a mentoring capacity to Solution Engineers
    • Ability to work in client facing roles
    • Fluent in English

     Preferred Location


    • Phoenix, AZ (Fremont, CA also acceptable for the right candidate).                                                      Travel of up to 80% may be required to client sites


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