Milestone Technologies, Inc.

  • Prototype Shipping & Receiving Associate

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Inventory / Asset Management
  • Overview

    The AR/VR Team at our client is helping more people around the world come together and connect through world-class VR hardware and software. With global departments dedicated to VR research, computer vision, haptics, social interaction, and more, our client is committed to driving the state of the art forward through relentless innovation. VR’s potential to change the world is immense – and we’re just getting started. Our client is a world leader in the design of VR and AR systems. Come work alongside expert engineers and research scientists to create the technology that makes VR and AR pervasive and universal. The Prototype team is part of the AR/VR Core Operations Team, which is responsible for receiving, tagging, delivering, and tracking all hardware that comes through the organization. As a Prototype Shipping & Receiving Associate, you will support all prototype shipping, receiving, and delivering for the client at Facebook.


    Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day. We make it our mission not only to resolve service operation problems, but study and improve the overall workflow and functionality of the business. Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly.


    * Asset tag, cycle count, verify, and receive all incoming prototype shipments in Asset Management Database

    * Inspect received goods making note of and reporting on any damage/discrepancies

    * Perform weekly cycle counts of all prototypes in the warehouse to update inventory management database and identify inventory discrepancies

    * Maintain quality customer service by providing friendly and responsive processing and distribution of incoming and outgoing prototype shipments

    * Ensure the accurate sorting and delivering of all prototypes and other shipments to the proper addresses through the tools provided

    * Deliver prototypes to Facebook Campus in Menlo Park

    * Pick up and receive confidential e-wastes from departments to storage

    * Check waste baskets and recycling containers in the warehouse

    * Inspect deliveries for suspicious or threatening items

    * Work with AR/VR Logistics to prepare items for processing, shipment, or transportation

    * Work in a warehouse environment on a fast-pace line processing, sorting, and staging packages for delivery

    * Schedule courier pickups: both domestics and international inbound and outbound

    * Pick and pack the product to fulfill orders

    * Other duties as assigned


    Reverse Logistics: ( Plus if experienced here)

    • Complete and supervise materials and equipment requests
    • Assist with unload of shipment received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock rooms and local help desks
    • Completing data entry in inventory management systems verifying accuracy of requests matching quantities and types
    • Prepare shipments including create and paste labels, removing any old, non-needed stickers, organize packaging to ensure safety
    • Take part in year-round and general inventory procedures, cycle count
    • Clean and refurbish equipment in preparation for returning to stock, logging information in inventory management system


    * Education/Experience

    o Minimum 1-3 years customer service, international shipping/receiving, and warehouse experience required

    o Knowledge in FedEx freight and customer relations

    o Experience working with confidential materials


    * Technical Skills

    o Proficiency in Microsoft Office

    o Familiarity with inventory management tools preferred

    o Experience operating forklifts/lift trucks recommended, certification a plus

    o Basic understanding of different operating systems (Mac, Windows, and Linux)


    * Soft Skills

    o Agile and exhibits a strong sense of urgency

    o Exceptional professionalism and customer service skills

    o Excellent task management, verbal and written communication skills combined with relentless follow up

    o Strong organizational skills and attention to detail

    o Team oriented


    * Other Job Requirements

    o Maintain prototype confidentiality at all times

    o Manage and operate equipment safely and correctly

    o Communicate appropriately and effectively with co-workers and management

    o Ability to lift and/or move items 10-50 lbs.


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