Service Delivery Executive (Business Service Owner)
Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list! Milestone enjoys stable recurring revenue from this elite installed base—and is growing quickly both domestically and internationally. They are headquartered in the Bay Area and serve clients globally. Milestone’s Business Services include Contact Center, Business Process Management, Infrastructure Operations [Network and Data Center], Applications Support Operations, IT Professional Services and others.
Historically Milestone was an IT staffing company – labor intensive and (compared to today) low margin. But with a private equity investor, H.I.G., taking ownership in August 2015, the company has added a new leadership team (CEO, COO, and CFO) and a broader vision. Between the CEO and COO (Nelson Eng and Doug Tracy) they have 50 years’ experience in IT Services, Systems Integration, Enterprise Software and Strategy Consulting. They were colleagues at CSC and reconnected to take the helm at Milestone ~18 months ago.
The mix of services is changing at Milestone and becoming more sophisticated. While preserving the base of on-premise labor services, Milestone is adding remote (off-premise) services and more holistic managed services. These new services allow Milestone to not only provide talented labor, but also innovative, proprietary processes and best-in-class technologies. With these new services, Milestone expects substantial growth at higher margins. For example:
Milestone is seeking outstanding Service Delivery Executives to help drive profitable growth, especially in new service offerings. The role will assume the overall leadership of Service Design, Service Delivery, Financial Management, and Customer Engagement within a selected Business Service (Contact Center, Business Process Management, Infrastructure Operations [Network and Data Center], Applications Support Operations and others).