Milestone Technologies, Inc.

  • Operations Supervisor

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Clerical and Administrative
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.


    • Performs various Human Resources responsibilities including the overview and approval of work schedules to maximize the effectiveness of the department
    • Acts as Project Manager, ensuring all employees are meeting deadlines and goals, meeting with them on a regular basis to track progress and assist/escalate when needed
    • Conducts Quarterly Business Reviews
    • Conducts employee one on ones on a regular cadence
    • Collaborates with Account Manager and Client on all financial aspects
    • Manages all requisitions, from opening the requisition to screening and interviewing candidates and facilitating client meet and greets
    • Conducts quarterly and yearly employee performance reviews
    • Is up to date and well aware of all clauses on SOW drafted between Account Manager and Client Manager
    • Ensures all deliverables are met
    • Creates and tracks KPI’s on measurable deliverables
    • Acts as the client’s main point of contact for all employee related HR and financial issues and concerns
    • Works closely with Client in obtaining feedback for employee reviews


    • Bachelor's degree required.
    • Proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Outlook.
    • At least 2 years of experience in Hospitality Management or 5 five years of equivalent work experience. 
    • Effectively develop and mentor staff and hourly employees to ensure that all departmental standards and goals are understood and met.
    • Ability to thrive in a dynamic fast paced environment.
    • Ability to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Ability to deal effectively with guests, management, employees and outside vendors.
    • Ability to quickly learn and master new technology
    • Strong decision making ability.
    • Strong organizational skills with attention to detail and quality.
    • Excellent written and verbal communications skills.


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