Milestone Technologies, Inc.

  • IT Logistics Tech-Facebook - Singapore

    Job ID
    2018-8288
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Inventory / Asset Management
  • Overview

    IT Logistics Technician - Singapore

     

    Reporting to the APAC IT Supply Chain Lead and will be working closely with the on-site helpdesk to ensure all hardware issues are resolved and fulfilled in a timely manner. The candidate must show good customer service skills, great team player and preferably will have extensive experience in Inventory management, IT Desktop Support, Logistics.

    Responsibilities

    Working closely with the on-site helpdesk to ensure all hardware issues are resolved including Hardware repairs, preventative maintenance, recalls & Warranty management;

     

    • Monitor, update and maintain task queues on a regular basis;

    • Ensure all SLAs are met;

    • Deployment of desktops, laptops, phones (mobile & Desk) & monitors;

    • Assigning access points

    • Imaging new desktops & Laptops; (Mac OS and Windows Imaging environment)

    • Assist with Desk moves;

    • Liaising daily with Inventory teams in various countries;

    • Doing regular inventory counts and maintaining inventory accuracy at all times

    • Asset tag auditing and management;

    • Receiving new hardware (inbound stock);

    • Asset tagging of equipment;

    • Restock of IT cabinets and vending machines

    • Manage IT store room space and imaging stations;

    • Coordinate shipping to APAC & Global locations

    • Manage e-waste solution & donation requests

    • Collection of IT equipment from employees (Terminations, Upgrades etc.)

    • Any other projects assigned by management accountabilities:

    • Noobs/ Imaging – n00b co-ordination, n00b hardware provisioning.

    • Laptop and mobile devices repair. Hardware checks to ensure the devices repaired are in good condition

    • Supply Depot – daily checking/re-stocking of all Supply depot.

    • Cleaning and maintaining deployment and IT store rooms

    • Receiving IT hardware from other Facebook locations, IT Asset Audits,

    • Reverse Logistics: Collecting equipment from termed users, legal hold and general returns.

    • Deployment – new hire desk setup, ad-hoc desk moves, hotel desks.

    • Conducting monthly Cycle counts

    • Cleaning and maintaining deployment in IT store rooms

    • Special projects

    Qualifications

    4+ years experience, team player and have collaborated with teams globally

    BA or BS in Engineering or quantitative disciplines such as Computer Science, Information Systems, Logistics

    Experience in IT Desktop Support would be an advantage

    Experience in improving inventory/ logistics processes

    Experienced in Troubleshooting Mac OS, Windows OS and Monitor Deployments

    Critical thinking skills and creative problem solver

    Ability to communicate effectively with technical and non-technical users

    Experience working with or in support of global communities

     

    Skills:

    Quality customer service and communication skills

    Driven, shows initiative and has a good eye for details

    High level of responsibility and fast learner

    Good team player and can work under minimal supervision

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