Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.
Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.
The Data Center Sites Technician- I installs, moves, and unrack hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. The technician-I will confirm and label devices, rack and cables. The technician will work in a standard ticketing system, providing clear, timely, and appropriate communications.
The technician performs these activities under the direction of Site Services Senior Staff (Senior & Lead Technicians, Operations Supervisor and/or Operations Manager) and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
The technician is responsible for maintaining data integrity of all assets in the Data Center. As directed, the technician will respond to requests for troubleshooting of Tier 3 devices. The Technician-I will demonstrate proficiency levels consistent with becoming QC-qualified within 6 months of hire or promotion.