Milestone Technologies, Inc.

  • AV/VC Operations Technician

    Job ID
    2018-8239
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Temporary Full-Time
    Job Category
    Other
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

     

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide. This role serves as a key member of the Desktop Support team for our technology customer.

     

    You will be an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination and troubleshooting skills and happy to work in a dual role. You will provide first line AV client support and will be the initial contact for telephone, email and direct requests from customers and field technicians for AV/VC services, provide VC and telephone support to users, VC booking and scheduling services, assist in conference setup and troubleshooting.

    The ideal candidate will have a track record of running successful events and having excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

    Responsibilities

    • General Duties:

      • Participate in regular weekly meetings to discuss upcoming events and their requirements
      • Follow all client required policies, standards or safety guidelines
      • Communicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunity
      • Diagnose infrastructure problems impacting one or many internal platform activities
      • Conduct trainings on equipment and spaces to users and support personnel
      • Intake customer service request and manage them to completion
      • Utilize client provided tools and systems to successfully complete team tasks
      • 6 month contract, eligible for health insurance
      • Daytime shift M-F shift ranging from 7am-7pm but still 40 hours a week

      Event Support:

      • Liaison with cross-functional teams and internal users regarding the exact audio-visual requirements for events
      • Oversee planning and execution of events from large events to small user groups
      • Carry out pre-event checks, ensuring all show elements are working correctly
      • Provide technical audio-visual, video conferencing, and live streaming support for events
      • Use chat, voice, and video communication systems to coordinate event logistics

    Qualifications

    • Essential Skills and Experience:

      • Strong verbal and written communication skills
      • Proficiency with computers, CRM software (Remedy Software based), and strong typing skills
      • Demonstrated success in event coordination and project coordination
      • Ability to work independently and autonomously
      • Time management and ability to work under pressure with a high sense of urgency
      • Must demonstrate a positive and professional behavior towards clients and colleagues at all times
      • Be passionate about the job and tasks at hand and be self-motivated and energetic
      • IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
      • Excellent understanding of signal flow in both audio and video installations
      • Must have excellent problem solving and troubleshooting skills with the ability and to provide advanced troubleshooting on any device

      Preferred Qualifications

      • Bachelor's degree from an accredited institution or 5+ years of relevant work experience in event coordination
      • A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
      • Skilled negotiator with proven experience finding creative ways to do more with less
      • Experience working in a fast-paced and highly cross-functional organization
      • Proficiency with any helpdesk support ticket management software
      • Proficiency in Google Apps (Docs, Sheets, Slides and Cal)

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