Milestone Technologies, Inc.

  • Security Systems Specialist

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Data Center
  • Overview

    Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, We make it our mission not only to resolve your service operation problems, but study and improve the overall workflow and functionality of your business.  Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly.


    The Security Systems Specialist works within the Systems and Technology function of the Global Safety and Security department reporting to the Sr. Manager of Systems and Technology.


    • Must have knowledge of electronics, electrical security systems, computer systems and computer programming (SQL queries, Excel scripts), as well as security systems administration and installation experience.
    • Recent experience administering Lenel access control or Avigilon video systems
    • Knowledge of security systems operations
    • Knowledge of networking practices and procedures:
    • Performs day to day troubleshooting of system defects reported by the Global Security Operations Center or as reported on ServiceNow.
    • Coordinates with WPR site contacts and vendor field technical personnel at remote sites on troubleshooting and testing of reported system defects.
    • Maintains all assigned service request tickets via the ServiceNow platform.
    • Performs testing and commissioning of new systems installations. Maintains documentation of same and saves on established repository.
    • Supports new technology or system enhancement projects.
    • Generates and/or develops reports from various sources, Lenel, ServiceNow, Avigilon, etc.
    • Manages the spares inventory at the Santa Clara headquarters site.
    • Collaborates with other groups and departments directly to ensure successful outcomes.
    • Generates new techniques, ideas and solutions that can improve delivery quality.


    Formal Education, Licenses and Certifications:

    1. Must be able to acquire and maintain any appropriate licensing or certification requirements (Lenel OnGuard)
    2. A high school diploma
    3. An Associate’s Degree or greater in electronics, electrical or computer systems or eight years of field related experience or equivalent combination of collegiate education and experience.


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