Milestone Technologies, Inc.

  • WFM- Workforce Manager

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Help Desk / Call Center
  • Overview

    As a member of the Staffing Operations team, you will help bring clarity to business owners and partners.

    You’ll drive the identification and adoption of best practices across our staffing teams.

    You will use your analytical rigor and business acumen to optimize our resourcing strategy and maximize our hiring yield.

    You will also decrease the required time for our leaders to confidently make the best decisions, while increasing their time to strategize and lead.
    Great just isn't good enough for our Operations team.





    Craft, launch and iterate a dynamic, global resourcing strategy.
    Drive operational check-ups with staffing product area leaders.
    Increase line manager analytical capacity and independence.
    Advocate for an ecosystem informed by both data-driven insights and nuanced business context.
    Validate, improve, monitor, and sustain staffing operations that result in maximized hiring for our client maximized candidate experience, diverse candidate pipelines and recruiter satisfactions.


    Bachelor's degree or equivalent practical experience.

    Experience using Verint for Workforce Management.
    5 years of experience in workforce/real time analyst.

    2 Workforce/ Operational management.
    2 years of experience in people management.

    Experience in a staffing environment and exposure to multiple aspects of the recruitment process.
    Ability to work collaboratively in a team environment, be diplomatic, and influence stakeholders, vendors, and associated teams.
    Ability to operate with transparency and build relationships through demonstrating authentic empathy.
    Excellent communication and project management skills, with a track record of handling large-scale teams and multiple stakeholders.


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