Sites Technician II

The Data Center Sites Technician II fully meets all the requirements for a Sites Technician I, as well as all requirements for an OnSite ALM Technician. The Sites Technician II is able to perform any task in either area without supervision.

The Data Center Sites Technician II installs, moves, and de-commissions hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center. The technician will confirm and label devices, rack and cables. The technician will work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

The technician performs these activities under the direction of Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, meeting requirements for quality and quantity of work. The technician is responsible for the data integrity of all assets on the Data Center floor. The technician responds to trouble situations within the Data Center and will participate in an On Call rotation.

Required Skills:

• Physically assist in moving and racking equipment as directed for special projects.

• Ability to travel at short notice to help other regions with special projects or large volumes of parts needing to be processed, as well as possible one-off PoP (Point of Presence which are small Network sites that link the Data Centre’s globally and are not necessarily FB owned buildings as dictated by the client’s needs.

• Able to safely lift and move a minimum of fifty (50) pounds
• High level of written and oral fluency in English
• Must provide own transportation to work locations
• Must be able to respond to any On Call request within 1 hour.
• Able to update asset management data as required using scanners
• Can effectively utilize the ticket management process
• Able to Install/De-Install/Maintain servers, switches, routers, storage and other hardware
• Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements
• Can communicate effectively in tickets, emails, to customers, management, and peers
• Must work effectively with the other Milestone staff, and Milestone customers
• Must be able to multi-task. Must be able to adapt to changing priorities.
• Must have own transportation to the work sites.
• Must be punctual and reliable.
• Must have good organization skills. Neatness counts.
• Must have good interpersonal skills for working in a team environment.
• Must have good time management skills. Delivers a good quantity of work and quality.
• Able to prioritize and adapt to changing conditions or circumstances.
• Able to operate material handling equipment - pallet jacks and forklifts if certified.
• Experience with MS Office tools is desired.
• Able to learn new software.

Required Experience:

• 3+ years Rack and Stack experience
• Working knowledge of one or more ticketing systems. Remedy knowledge preferred.
• Working knowledge of computer hardware
• Working knowledge of networking components and infrastructures
• Knowledgeable in Data Center practices (i.e. basic fault tolerance, cable routing, calculating power usage)
• Strong cable management skills and experience running fiber and copper in a data center
• Understand the electrical, HVAC, and bandwidth infrastructures of the data center
• Excellent verbal and written communication skills
• Certifications in Data Center technologies are desired