Milestone Technologies, Inc.

  • AV/VC Operations Technician - APAC Hours

    Job ID
    2018-7124
    # of Openings
    2
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Other
  • Overview

    Our client is looking for experienced AV VC Event Technicians to join our team manage inter-office event support. In this role, you will be given the opportunity to work with some of the most innovative technologies in the world. Your daily responsibilities will include serving as an event expert, working closely with cross functional teams to coordinate all event logistics. You will utilize exceptional project management skills to manage pre-event requests and post-event follow-up, ensuring all stakeholders are working together to deliver a high-quality event. You will also conduct regular maintenance reviews to certify the working order of all equipment. 

    The ideal candidate will have a track record of running successful events and having excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

    Responsibilities

    • General Duties:

      • Support client events during the Asia Pacific (APAC) business hours 1:30 PM - 10:00 PM IST, 12:30 PM - 9:00 PM during Pacific Daylight Time
      • Participate in regular weekly meetings to discuss upcoming events and their requirements
      • Follow all client required policies, standards or safety guidelines
      • Communicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunity
      • Diagnose infrastructure problems impacting one or many internal platform activities
      • Conduct trainings on equipment and spaces to users and support personnel
      • Intake customer service request and manage them to completion
      • Utilize client provided tools and systems to successfully complete team tasks

      Event Support:

      • Liaison with cross-functional teams and internal users regarding the exact audio-visual requirements for events
      • Oversee planning and execution of events from large events to small user groups
      • Carry out pre-event checks, ensuring all show elements are working correctly
      • Provide technical audio-visual, video conferencing, and live streaming support for events
      • Use chat, voice, and video communication systems to coordinate event logistics

    Qualifications

    • Essential Skills and Experience:

      • Strong verbal and written communication skills
      • Proficiency with computers, CRM software, and strong typing skills
      • Demonstrated success in event coordination and project coordination
      • Ability to work independently and autonomously
      • Superior oral and written communication skills with an innate attention to detail
      • Time management and ability to work under pressure with a high sense of urgency
      • Must demonstrate a positive and professional behavior towards clients and colleagues at all times
      • Be passionate about the job and tasks at hand and be self-motivated and energetic
      • IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
      • Excellent understanding of signal flow in both audio and video installations
      • Must have excellent problem solving and troubleshooting skills with the ability and to provide advanced troubleshooting on any device

      Preferred Qualifications

      • Bachelor's degree from an accredited institution or 5+ years of relevant work experience in event coordination
      • A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
      • Skilled negotiator with proven experience finding creative ways to do more with less
      • Experience working in a fast-paced and highly cross-functional organization
      • Proficiency with any helpdesk support ticket management software
      • Proficiency in Google Apps (Docs, Sheets, Slides and Cal)

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