Milestone Technologies, Inc.

  • IT Ops Technician

    Job ID
    2018-7120
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    General IT
  • Overview

    Pinterest is the world’s catalog of ideas. We build products that scale to millions of people. The creative potential of a company is based on the experiences of everyone who works there. That's why we're proud of our diverse team—we hire talented people from a wide variety of backgrounds and experiences.

     

    We’re looking for a talented IT Ops Technician to join the skilled IT Operations team at Pinterest. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent. The IT team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact.

    Responsibilities

    • Provides computer help desk support and technical training on hardware and software to end users.
    • Troubleshoots Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups.
    • Troubleshoots iPhone and Android mobile phones, and other related hardware in-office, such as printers.
    • Provisions new equipment for end users.
    • Trains new hires on new software and technology related procedures to secure a swift onboarding process.
    • Performs set-ups, break-downs, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users.
    • Examines, designs, and implements new internal procedures to improve office procedures.
    • Provides overall management in daily administration, asset distribution, and shipping.
    • Manages warehouse inventory to facilitate proper handling and distribution of merchandise.
    • Images Mac and Windows laptops.
    • Manages and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly.
    • Supports local client and user events
    • Oversees the replenishment and allocation of inventory to their appropriate locations.
    • Provide technical troubleshooting and problem solving.
    • Provide basic A/V, mobile device management, and network support.
    • Performs conference room sweeps to ensure A/V equipment is functioning
    • Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
    • Performs break/fix or remote installations as needed.

    Qualifications

    • Comprehensive knowledge and experience with Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups.
    • Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
    • Experience with troubleshooting Windows and OSX Operating Systems, desktops, and printers.
    • Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networks is desirable
    • Must be open to travel to remote locations in EMEA and the US

     

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