About the role:
Milestone is looking for a passionate, self-motivated Operations Manager who brings a wealth of people management, knowledge, and expertise. This role is crucial in ensuring that our client and employee’s expectations are exceeded resulting in a world-class experience.
The best candidate will have a broad skill set including strong relationship management and negotiations skills, people leadership and development, analytical horsepower, excellent business judgment, deep curiosity about how things work, and a passion for helping create a world class service experience for our clients and their Global users. You must be willing to challenge the status quo in order to help improve existing workflows and processes to enhance customer experience. You will work with internal client peers of all sizes and must have sufficient presence and communication skills to represent Milestone across all departments. Experience in client service management, analytics, strategic thinking, negotiations and operations are required. We are looking for a smart, analytical and innovative leader who can help solve these problems in a scalable way and will support rapid growth and our client’s long-term business strategy under the guidance from our Global Service Operations Management Team.
Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day. We make it our mission not only to resolve service operation problems, but study and improve the overall workflow and functionality of the business. Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly.