Milestone Technologies, Inc.

  • New Hire Specialist

    Job ID
    2018-7052
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Logistics
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.
    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.  This role serves as a key member of the Desktop Support team for our technology customer.  
     
    Ensure a safe working environment
    Abide by Customer guidelines when on premises
    Abide by Milestone guidelines set by Facility - Set up, and collect equipment
    Support Mountain View, Palo Alto, San Jose Bay Area Locations

     

    As a member of the New Hire Team, Team member will work closely with the NH Coordinaitor to ensure a smooth, efficient, and timely execution of all tasks associated with weekly Customer On Boarding Activities. These activities are intergal to ensuring various other teams are ready for Weekly Onbaording obligations.

     

     

    Responsibilities

    New Hire Specialst - Work as a primary backup for the new hire coordinator. Responsibilities include but are not limited to

     

    Pull weekly new hire list from “Noogley”

    Sort/organize list to create new hire strips

    Update information into Google docs. “Inv. Pull” report

    Update New Hire breakdown report

    Print Strips for the imaging team for laptops, desktops, and monitors

    Attach strips to devices as needed - laptops, desktops, monitors

    Allocate assets into CAMP

    Pull accessories for making new hire kits

    Make new hire kits

    Organize laptops following seating assignments for orientation rooms

    Assign assets in CAMP

    Transfer accessories (privacy filter, laptop sleeve, adapter, and cables to the new hire location in CAMP

    Handel/process new hire related tickets including late adds

    Work with Noogler setup team for seat assignment discrepancies, missing equipment, and any other issues that arise relating to New Hires

    Tracking GUTs tickets and CAMP tasks

    Work through helpdesk ticketing system to communicate with end user

     

    Other Duties 

    • Unboxing new hardware for deployment
      • Add MAC address stickers to new hardware after unboxing
    • Responsible for workstation and laptop restocking
    • Participate in quarterly inventory
    • Assist with new-hire set up for orientation sessions
    • When needed, ability to learn and perform imaging of hardware during unforseen volume spikes

    Qualifications

    Qualifications

    • Apply a range of experience and skills to meet established productivity and SLA standards.
    • Support management's decisions to install teamwork and quality standards
    • Strong Communication Skills both verbal and written
    • Must be dependable and take ownership of assigned job responsibilities; must be comfortable working under minimal supervision and exhibit a sense of urgency; take initiative to problem solve and be proactive regarding business-related matters.
    • Excellent computer skills
      • Good understanding of ServiceNow (CAMP)
      • Good understanding of Remedy (GUTS)
      • Solid understanding of Microsoft Excel
      • Good understanding of Google Docs
    • Excellent oral and written communication
    • Good time management skills
      • Ability to work under tight deadlines
      • Able to Multitask
    • Flexibility with work schedule
      • Able to work overtime when needed
    • Physical demands- while performing the duties of this job, the employee is occasionally required to stand, walk, sit, lift
    • Duties of the job are performed in both an office environment and a warehouse

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