Milestone Technologies, Inc.

  • Data Center Technical Lead

    Job ID
    2018-7018
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Data Center
  • Overview

    As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. You will play a crucial role with identifying and escalating opportunities within the client’s infrastructure for efficiency and effectiveness improvements. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities. Prior leadership experience is desired.

    Responsibilities

    • Oversees daily management of staff, including technicians.
    • Approve timecards.
    • Coach and mentor staff to achieve high quality results and high performance.
    • Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews.
    • Adhere to and apply the disciplinary process related to staff performance issues.
    • Provides explanations for operational performance results (explain why metrics/KPI’s missed, met, or exceeded targets.)
    • Provides input and suggestions for improving operational performance and efficiency in the local environment.
    • Screen and schedule burst labor resources for short term projects
    • Screen for technical capabilities and cultural fit then recommend hire of long term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.)
    • Assist in the onboarding and training of all new hires.
    • Manage local morale budget to ensure team morale is high.
    • Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
    • Ensure local execution of key deliverables and metrics
    • Other duties as assigned by management.

    Qualifications

    • Basic knowledge of and hand on experience with computer hardware
    • Basic leadership competencies
    • High degree of professionalism, strong relationship skills
    • High level of written and oral fluency in English
    • Ability to learn new software quickly
    • Multi-tasking

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