Our client is the leader in Digital Transaction Management and a global standard for signing everything, everywhere. We’re looking for an Help Desk Technician to join our team working out of our Dublin office, reporting to the Manager, IT Global Client Services, servicing our Global internal customers. The Help Desk Technician is dedicated to meeting the expectations and requirements of internal customers, delivering IT services, acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect. This role will cover 24 x 7, days, nights and weekends need to be covered on a rotating shift pattern.
The Help Desk Technician must demonstrate a proven ability to provide excellent customer service, manage and prioritize service requests and customer incidents with minimal supervision, excellent organizational skills, a teamwork approach and the ability to act independently to solve problems.