Milestone Technologies, Inc.

  • AV/VC Technician

    Job ID
    2018-6997
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Audio Visual / Video Conferencing
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

     

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

     

    Our customer in the Silicon Valley is looking for a high-performing individual to provide AV/VC and Events support.

    Responsibilities

    • Install, configure, and manage Cisco and Polycom video endpoint (RPRM and TMS Server)
    • Use Cisco Unified Call Manager application remote tool for VOIP phones
    • Perform daily walk-through and validation of conference rooms to verify supported functionality
    • Provide "All-Hands" type meeting support; camera recording for events; meeting room support
    • Set-up and operation of all audio-visual equipment. (Video endpoints, sound processors, and control systems) Onsite Support Management of Sedna Creator/Player
    • Troubleshoot minor AV issues (Examples: Issues with projectors, TV, PC, Mac, digital signage, install and configure Prism screens, Video bridging services, Webex, Crestron, AMX, Extron, IP configurations and CMR issues.)
    • Manage and maintain onsite auditorium's Tricaster, video feeds, streaming services, recordings, live audio and visual presentations from clients.
    • Utilize ServiceNow ticketing systems for team usage and escalate other issues to appropriate team
    • Work with network team to ensure connectivity to VC equipment, room PCs, as well as all IP phones campus-wide.
    • Other duties, as assigned

    Qualifications

    • Possess ability to install and configure Polycom video end points
    • Previous meeting or conference room support
    • Knowledge of PC and Mac systems a necessity
    • Must be self-sufficient and have a high ownership of duties and projects
    • Must be a self-starting, motivated individual who works well under pressure, can stand alone or work as part of a

      team, and can maintain a high-level of attention to detail 

    • Effective interpersonal and feedback skills with peers and all levels of management 

    • 2-3 years of AV/VC Support experience preferred

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