Milestone Technologies, Inc.

  • AV-VC Technician

    Job ID
    2018-6992
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Operations
  • Overview

    This is for a substitute resource for 2 days (Oct 12 and Oct 15, 2018), when Jon McCue will be on PTO.

     

    We are seeking an individual who can provide client-facing support for corporate meetings environments, and operation of audio and video conferencing equipment and other business technologies.  Technical responsibilities include but are not limited to audio, video, conferencing technology, tasks, projects, maintenance, Apple iOS, Windows, and other basic desktop related support. Capabilities to confidently and quickly diagnose problems in the field using technical skill sets in order to effectively support and resolve issues.

     

    Responsibilities

    1. Event Support

    a. Facilitate GE internal events

    b. Manage event requests

    c. Manage AV/VC infrastructure used to support GE managed events

    d. Manage planned AV/VC events while refining a standardized process for

    event management

    e. Tours of Design Center

     

    2. Concierge/Meeting Support

    a. Facilitate GE sponsored Internal Executive meetings

    b. High Touch VIP meeting management

    c. Staffing and scheduling for VIP meetings

    d. Perform “dress rehearsals” for VIP meetings

    e. Immersion Rooms meeting support

    f. Conference Rooms meeting support

    g. Immersion Rooms infrastructure support

     

    3. Design Center Innovation/Management

    a. Infrastructure Support

    b. Identify areas for improvement as it relates to current Design Center

    technology infrastructure

    c. Participate in architecture discussions related to the Design Center.

    Milestone would provide feedback and guidance as to whether future plans could be effectively supported in the Design Center, or if technical

    changes would be needed to support future requirements.

     

    4. Technical Room Sweeps

    a. AV/VC conference rooms daily support service

    b. Remediation and standardization of rooms

    c. AVI (Room) Inspections

    d. Escalation management

    e. Ensure all equipment is functional and orderly, and collaborate with GE

    Facilities Maintenance team when necessary to resolve equipment or

    room issues

    f. Plan for future, keeping upcoming events in mind

    g. Documentation of process

     

    1. Program Review a. Utilize Milestone’s Service Now Instance for ITSM incident management and reporting

    b. Milestone AV/VC team will provide weekly, monthly and quarterly service metrics

    reporting to GE

    c. Future change orders will use GE supplied Change Order template / form.

     

    Qualifications

     

    • Demonstrates and uphold professional company core values.
    • Ability to work a flexible schedule including nights and weekends if needed.
    • At least three or more years in the audio/ visual industry.
    • Ability to handle a number of simultaneous projects while demonstrating urgency and ownership to drive an overall program to completion.
    • Strong communication skills and experience working with highly technical management teams.
    • Strong organizational, documentation, and coordination skills along with multi-tasking capabilities in a fast paced environment.
    • Constructively work and communicate with cross-functional corporate teams and consistently deliver against set goals.
    • Excellent interpersonal skills, including relationship building and collaboration within a diverse and cultural corporate environment.
    • Strong analytical and problem-solving skills, exposure to large-scale systems.
    • Web or Internet start-up environment and customer service experience a big plus.

     

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