Milestone Technologies, Inc.

  • Imaging Technician

    Job ID
    2018-6962
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Temporary Full-Time
    Job Category
    Logistics
  • Overview

    As a member of the imaging team, you will be responsible for effective provisioning, installing, configuration, and troubleshooting multiple operating platforms including Windows, Mac OSX, Linux and Chrome. This individual ensures that system hardware, operating systems, and related procedures adhere to the standards established by the clients Information technology organization.  You will work closely with the IT Special Projects Supervisor to ensure smooth, efficient, and timely execution of all tickets submitted to the team including new hires, transfers, hardware break/fix, hardware upgrades, events, projects, and mergers and acquisitions. You will be expected to keep track of the systems you image on a daily basis to track performance and provide weekly statics to management for reporting purposes. You must be able to perform the job duties as assigned as listed below.

    Responsibilities

    • Troubleshoot issues with images before deployment to end user
    • Check computers for basic hardware and boot problems
    • Install operating systems, licenses, and equipment imaging
    • Follow established procedures and processes, utilizing best judgment when necessary
    • Gather information and perform troubleshooting of device issues
    • Work through helpdesk ticketing system to communicate with end user
    • Corp host hardware and install machine certificates to ensure systems are enabled for user at first logon
    • Navigate and set computer BIOS settings

    Qualifications

    Technical Qualifications

    • In-depth working knowledge of Window OS, Mac OSX, Linux, Chrome, and Android
    • Experience in MacOS management
    • Experience with AD/DNS/DHCP
    • Experience managing an image process
    • Understanding of or experience with imaging and diagnostic tools
    • Able to delete MAC address using command line and GUI interface
    • Able to perform hardware upgrades on a variety of platforms including Apple, Dell, HP, and Lenovo
    • Able to troubleshoot network connectivity issues
    • Excellent working knowledge of PC based hardware
    • Working knowledge of Remedy tool
    • Working knowledge of imaging tools preferably PIXI Servers
    • Familiarity with Microsoft enterprise domain structure
    • Working knowledge of network infrastructure including WiFi
    • Understanding of or experience with hardware diagnostic tools

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