About the role:
Milestone is looking for a passionate, self-motivate Supervisor who brings a wealth of management, knowledge, and expertise. This position will help oversee the deployment team with leads and technicians as direct reports. The position is a customer facing operation that requires strict adherence to service levels. Additionally, the scope of the role includes special office/floor set-ups according to customer specifications, including possible stock rooms to store equipment. The position is fast-paced and deadline driven, often with short timelines to deliver.
This role is responsible for planning and managing the activities and responsibilities of their assigned team constantly driving efficiencies and process improvements to ensure service and support is meeting and exceeding key performance indicator expectations. Supervisors are expected to have incredible organization and time management skills, as well as a strong sense of urgency.
The best candidate will have a broad skill set including strong relationship management skills, people leadership and development, analytical horsepower, deep curiosity about how things work, and a passion for helping create a world class service experience for our clients and their Global users. You must be willing to challenge the status quo in order to help improve existing workflows and processes to enhance customer experience. You will work with internal client peers and must have sufficient presence and communication skills to represent Milestone across all departments.
Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day. We make it our mission not only to resolve service operation problems, but study and improve the overall workflow and functionality of the business. Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly.