The AV Escalations Technician II supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. This position serves as the escalation point for the Events Service Team. The AV Escalations Technician II provides Level-2 support for remote Facebook services and support teams in regional Facebook offices. This position is additionally responsible for commissioning retrofits and new builds.