Milestone Technologies, Inc.

  • IT Support Specialist

    Job ID
    2018-6872
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Help Desk / Call Center
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services. 

      

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide. 

    Responsibilities

    • Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
    • Build and deploy new laptops using standard deployment tools (JAMF, Deploy Studio, Deep Freeze)
    • Support and assist employees using AV systems, both on-site and remote, including CFM Hangouts, projectors, audio and videoconferencing.
    • Assist with AV setup for internal meetings and events
    • Creating accounts for new hires
    • Deploy and support software to end-users
    • Respond to support requests in the IT Helpdesk both in person and via a ticketing system
    • Managing inventory for hardware and software

    Qualifications

    • 2-3+ years of experience in IT support roles
    • Basic networking skills, including an understanding of servers, switches, WiFi, etc.
    • Knowledge of administration of Apple computer products using enterprise management tools.
    • Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence.
    • Strong OS X and Mac hardware troubleshooting experience
    • A positive, service-oriented attitude.
    • Solid problem-solving skills
    • Ability to lift heavy equipment (50+ pounds) as needed

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