Milestone Technologies, Inc.

  • AV/VC Tier 1 Tech

    Job ID
    2018-6861
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Audio Visual / Video Conferencing
  • Overview

    The Tier 1 Tech Position is our VC Preventative maintenance Inspection team. Inspecting all VC equipment in conference rooms to ensure all is working properly. The ideal candidate should have a passion and some knowledge of the signal flow of the AV/VC workings and able to resolve small issues.

    Responsibilities

        • Inspect and maintain all audio visual and video conferencing systems and/or equipment within client facilities as specified by client.
        • Proactively support issues reported via email, chat, phone, and other client support mediums.
        • Scope for all deliverables is not limited to work location.
        • Provide maintenance services for all conference room technical systems including projectors, VC and audio conferencing equipment and infrastructure. This work includes bulb replacement, RMA of equipment, trouble shooting and repairs of any physical layer problems.
        • Service tasks from an assigned task queue to service support requests for maintenance/repair.
        • Provide support of such items as (but not limited to) LCDs, projectors, and VC systems.
        • Participate in development and maintenance of departmental workflow and standard operation procedures applicable to global maintenance and locale specific documentation.
        • Participate in Special Projects including (but not limited to) inventory tracking, deployments and general documentation.
        • Support VC Ops team as required in user and inter-departmental communication.
        • Provide bi-weekly communication to upper management around regional Maintenance support requests.
        • Preventative Maintenance (rooms inspected, avg. inspection time, etc.).
        • Break-Fix tasks.
        • Provide support to all AV/VC requests within client unless otherwise directed by client VC – OPS management.   

    Qualifications

      • A technical knowledge in the maintenance of any and all related AV-VC hardware (LCD’s, touch panels, Cisco Codecs, microphones, projectors, and other video systems)
      • Must have an aptitude for troubleshooting and break/fixing any and all of the above equipment.

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