The role of the Contact Center Support Supervisor is to assist a team of technicians in supporting external customers regarding all facets of specific products out to market.
The right candidate for this position must have firsthand experience supporting both software and hardware via remote communications (phone and email.)
Excellent communication and interpersonal skills are important so the supervisor can effectively
work with internal groups and end users. This individual must ensure that the contact center
Technicians clearly understand policies and procedures and service level agreements.
This is an interim role that is intended to last for three months. Upon beginning this role, a date would be defined approximately three months out that would serve as a 'check-in.' At the point of this check-in, the employee would either return to their original role (or a comparable role if business needs change) or a new formal check-in date would be defined.
KNOWLEDGE SKILLS REQUIRED: