Milestone Technologies, Inc.

  • Service Desk Analyst

    Job ID
    2018-6820
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Desktop Support
  • Overview

    We are looking for a passionate and motivated individual that provides enriching technical support experiences to every customer.

     

    The ideal candidate is someone with a firm technical background who thrives and is resilient in a frequently changing, high-paced environment, comfortable with ambiguity, and open to new concepts and/or processes.

    Responsibilities

    • Assist users at their desk, on-site at users' desks, and remotely 

    • Imaging computers and mobile devices 

    • Laptop / Desktop hardware troubleshooting (Dell & Mac) 

    • Software Troubleshooting (macOS, Windows 7 and 10, Linux, Microsoft Office suite, VPN, etc.) 

    • Network troubleshooting (knowledge of port tracing, building cables, and comfortable in network closets)

    • Perform "hands-on" work on behalf of a remote AV, Network, or other team 

    • Mobile devices (iOS and Android), including MDM

    • Active Directory accounts administration 

    • Triage tickets appropriately and escalating to other support teams, as needed

    • Deploy and retrieve computer equipment and peripherals 

    • Timely and accurate ticket creation and management 

    • Maintain inventory accuracy

    • Create and/or maintain a written knowledge base 

    • Self-driven to keep up with new and emerging technologies

    • Other duties, as assigned

    Qualifications

    • Strong verbal and written communication skills in English

    • Demonstrates a good, broad working knowledge of support organizations and culture 

    • Must be a self-starting, motivated individual who works well under pressure, can stand alone, and can maintain a high-level of attention to detail

    • Ability to multi-task, prioritize, and coordinate tasks to meet multiple deadlines 

    • Ability to drive collaboration with executives, business owners, and technical teams to achieve effective solutions 

    • Outgoing and comfortable building cross-functional relationships 

    • Effective interpersonal and feedback skills with peers and all levels of management 

    • Conflict resolution and negotiations skill with a high degree of professionalism

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