Milestone Technologies, Inc.

  • Data Center Operations Support Technician TS3

    Job ID
    2018-6788
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Data Center
  • Overview

    Work with client teams to perform datacenter repair tech duties such as provisioning, repairs, decommissioning, moves, troubleshooting, shipping, and inventory management. Help ensure operational readiness of IT hardware by offering detailed, ongoing serviceability feedback.

    Responsibilities

    • In-depth usage of command-line tools and techniques, both Linux and client-specific.
    • Provide first-level triage and support debug of issues discovered on IT hardware.
    • Professional communication in emails, tasks, and meetings.
    • High and low level task management, working with partner teams to support IT service health and capacity.
    • Maintain the IT server repair queue and execute repairs on servers and related hardware.
    • Supervise and execute custom builds and reworks of servers and racks.
    • Validate repair documentation for IT hardware and configurations.
    • Support on-site vendor visits by escorting and assistance with internal tools.
    • Other tasks as required to support IT service on local basis

    Qualifications

    • Basic understanding of PC / server hardware
    • Proficiency on the Linux command line with common UNIX tools
    • 1-3 years experience with Linux system administration, network administration
    • Driven, self-motivated work ethic
    • Eagerness to learn new technologies and adapt to constant change
    • Focused, detail oriented, able to manage and analyze technical data from multiple sources
    • Ability to dynamically switch between people-oriented and technically-oriented mindsets
    • Excellent written and verbal communication skills
    • Able to safely lift and move a minimum of fifty (50) pounds

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