Milestone Technologies, Inc.

  • VSET Tech (Venue Space Escalation Tech)

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Audio Visual / Video Conferencing
  • Overview

    Milestone is seeking a Venue Space Escalations Technician L1 to support installation and troubleshooting of all equipment in our venue spaces. This is a very technical role which requires support of audio, video conferencing, projection, broadcast video and other event technology equipment. This role will be pivotal in keeping Facebook's venue spaces operational.


    • Support Event Operation Technicians with all issues relating to event spaces and training rooms prior to and during events
    • Troubleshoot routing, wiring and cabling issues
    • Works with Audio Visual Deployment team to install new equipment as needed
    • Operate cross-functionally within the team to support audio, video conferencing, projection, broadcast video and other event technology equipment
    • Contributes and abides by SOP documents, completing detailed event reporting as well as the utilizing event ticketing system
    • Completes venue space pre-show equipment sweeps prior to high priority events
    • Manages and maintains documentation of warehouse inventory including spare equipment
    • Manages RMA process of equipment with various manufactures
    • Create and/or maintain any needed team documentation
    • Train and learn processes, equipment, SOP's, etc.


    • 3 years working knowledge of audio visual equipment with a proficiency in lighting, sound, video recording and data projection along with experience with the technical challenges and problem solving needs in a event production environment
    • 5 years prior work experience with minimum high school diploma
    • Knowledge of technical event support system architectures and troubleshooting
    • Strong interest in technology and agility at learning new products and features
    • Ability to motivate and focus cross functional teams to reach challenging goals
    • Ability to manage own time and schedule, self starter
    • Ability to work a flexible schedule including nights and weekends as needed
    • The ability to communicate effectively in both written and verbal formats.
    • Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
    • Ability to lift 50 lbs.
    • Ability to travel domestically and possibly internationally as needed
    • Must be legally authorized to work in the United States.


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