Milestone Technologies, Inc.

  • Help Desk Technician 1

    Job ID
    2018-6764
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Help Desk / Call Center
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

     

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

    Responsibilities

    • Provides computer help desk support and technical training on hardware and software to end users.
    • Troubleshoots Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups.
    • Troubleshoots iPhone and Android mobile phones, and other related hardware in-office, such as printers.
    • Provisions new equipment for end users.
    • Trains new hires on new software and technology related procedures to secure a swift onboarding process.
    • Performs set-ups, break-downs, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users.
    • Examines, designs, and implements new internal procedures to improve office procedures.
    • Provides overall management in daily administration, asset distribution, and shipping.
    • Manages warehouse inventory to facilitate proper handling and distribution of merchandise.
    • Images Mac and Windows laptops.
    • Manages and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly.
    • Supports local client and user events
    • Oversees the replenishment and allocation of inventory to their appropriate locations.
    • Provide technical troubleshooting and problem solving.
    • Provide basic A/V, mobile device management, and network support.
    • Performs conference room sweeps to ensure A/V equipment is functioning
    • Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
    • Performs break/fix or remote installations as needed.

    Qualifications

    • Comprehensive knowledge and experience with Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups.
    • Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
    • Comprehensive knowledge of Windows is a plus, but not required, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues. 
    • Experience with troubleshooting Windows and OSX Operating Systems, desktops, and printers/ print servers.
    • Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.

     

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