Milestone Technologies, Inc.

  • Imaging Technician

    Job ID
    2018-6739
    # of Openings
    2
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Inventory / Asset Management
  • Overview

    The Imaging Technician work responsibilities cover a wide range of tasks. The Imaging Department is responsible for provisioning and configuring laptops and desktops, and installing operating systems, software, and hardware onto Milestone's client computers.

    Responsibilities

    • Cleans, images, and encrypts QA computers for N00b orientation, and for other
      related events/people (i.e. for exchange, upgrade, break fix, SD loaner, Event loaners, etc.).
    • Break/fixes laptop provisioning.
    • Configures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departments (i.e. Security, M-team, VIP support, etc.).
    • Updates Asset with newly deployed assets.
    • Updates employee information in N00b using .csv files extracted from the Task
      tool and from mail merge.
    • Syncs with Client Platform Engineering on imaging related updates and roadblocks.
    • Syncs with Service Desk to resolve any task-handling quality issues, and logistical support issues.

    Qualifications

    • Comprehensive understanding of Mac OS, software, and hardware.
    • Comprehensive knowledge of Windows, software, and hardware.
    • Knowledge of Active Directory, setup local network for imaging server,
      switches, is a plus
    • Able to diagnose and resolve network issues
    • Agile and exhibits a strong sense of urgency
    • Exceptional professionalism and customer-service skills.
    • Excellent task management, verbal & written communication skills, combined with relentless follow-up.
    • Loves working in a team-oriented environment and highly motivated to provide a positive user experience.
    • Open and transparent about weaknesses and strengths.

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