Milestone Technologies, Inc.

  • Remote Support Technician - Phoenix

    Job ID
    2018-6691
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    General IT
  • Overview

    Milestone Technologies, Inc. is seeking a Remote Support Service Desk Tech to assist with Service Desk operations for Uber. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team and works from home. Candidates must be passionate about technology, self motivated and have the ability to thrive in a fast paced and high-pressure environment.

    Responsibilities


    • Serve as the first point contact for all incoming tickets and chat requests.

    • Managing a ticket queue and ensuring timely responses for all issues and inquiries.

    • Assists remote users with access problems ranging from password resets to network access failures.

    • Triage, assign, and escalate all incoming tickets, while clearing out less complex tickets from the queue.

    • Attends and participates in regular team syncs by driving actionable discussions and providing relevant feedback.

    • Seeks feedback from other Service Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.

    Qualifications


    • As a Service Desk Technician, you are the face of IT, so strong interpersonal communication skills and a high degree of empathy and integrity is a must.

    • Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.

    • Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.

    • End user knowledge of current technologies.


      • Basic Google Admin and Microsoft Office experience a plus.


    • Unwavering customer service and strong communication skills.

    • Ability to collaborate with and support others in a team environment.

    • Ambitious self-starter who is capable of driving results in a self-paced environment.

    • Willingness to be flexible and adaptable to changing priorities and demands.

    • Preferably has experience working with vendor tickets/maintenance and basic hardware/software troubleshooting knowledge.

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