Milestone is seeking an experienced IT Asset Manager to enhance the capability and maturity the IT Asset Management function for an Enterprise Customer in areas encompassing end to end Asset Lifecycle Management, including Data Center Operations and underpinning Supply Chain/Fulfillment, for both On-site and Remote locations.
This role will possess a deep understanding of IT Asset Management (ITAM) best practices. Individual must be experienced in management of IT Hardware (all types of infrastructure), in addition to Hardware and Software License & Support Management. Will be responsible for planning, scheduling, communicating, coordinating resources, and managing day-to day tasks to sustain and improve the existing CMDB and Asset Management function (both the run-operate and continuous measurement and improvement aspects) in addition to financial management and planning/forecasting for data center infrastructure and driving process and Service Level improvements for all areas of responsibility while interfacing with Asset Supply, Networking and HW Engineering, vendors and other teams as directed by the client.
Individual will understand the concept of CI (Configuration Item) and Asset reconciliation and have experience utilizing tools and methods to perform this activity both manually as well as via automated means. Individual will be well versed in the activities required to perform CI/Asset Auditing and can articulate strategies around the best methods for implementing such audits.
Individual has performed IT Asset / CMDB process improvements and is able produce new processes and procedures as required, as well as lead the rollout and execution of those processes. Successful candidate is able to detect deficiencies and discrepancies in all ITAM services delivered to the client and present practical, cost effective remediation actions to address such deficiencies to ensure they are escalated and resolved in a timely manner.
Must understand the integration of people, processes and tools within the overall delivery environment, how they impact the services delivered to the client, and determine best strategic and tactical approach (given organizational culture and other constraints) to continually improve those processes and services.
Must have held a previous role working in a configuration management, software configuration management, CMDB administrator or IT asset management position with demonstrated experience in successfully implementing Strategic Asset and Configuration Management processes. This includes specific knowledge and experience with working with a CMDB and defining Business Services that it supports.
Additional Qualifications Desired: