The primary role of the Sr. Desktop Support Specialist is to support end-user facing aspects of the corporate operation as it pertains to information technology. The Desktop Support Specialist is a key member of the corporate IT operations staff with responsibility for the proper functioning of IT components. This person has primary responsibility for all desktop configurations, help desk support, and some LAN support. Additionally, they will be well versed in all operational processes and procedures and assist in improvements as necessary or requested.
This is a technical and hands on position that requires excellent knowledge of MAC Computer support, MAC OS and 3rd party tool patching, Microsoft Windows systems administration, Executive Support, some knowledge of network administration, as well as excellent customer service skills in order to assist end users with technology issues. This person is responsible for maintaining and enhancing the company's corporate system environments, including hardware installation and maintenance; installing, upgrading, and supporting software and hardware; maintaining desktop security; monitoring and tuning of system resources; helpdesk troubleshooting and support; occasional 24x7 on call availability to quickly respond to IT issues as they arise; desk moves; maintaining and enhancing the corporate system infrastructure.
A minimum of 3-5 Years of MAC, Windows Computer Support, MAC Imaging and MAC Patching
and 3rd party tool patching experience
Experience with Active Directory in large-scale production deployments
Performance monitoring, troubleshooting, and tuning skills
May perform routine system administration activities such as adding/modifying/removing user
access, installing upgrades and patches, maintaining backups and restores, maintaining
spreadsheets, HW/SW ordering, etc.
Ensure IT controls are in place and effective to satisfy internal policies and regulations.
Help to fulfill requests ranging from employee moves to software installations.
A positive attitude and excellent customer service skills.
Good networking fundamentals a plus.
Ability to function well within a team.
Self-motivator with ability to work independently
Ability to multitask and triage in a fast-paced environment
Bachelor’s Degree of relevance or equivalent work experience
Ability to support Mountain View and San Francisco location
1-3+ years of experience in Desktop Support, Helpdesk Support, Technical Support
Technical Support Level I, Level II a plus
Windows 7, Windows 10, MacBook, OSX
Microsoft Office Support - Word, Excel, Access, PowerPoint, Outlook, etc.
Network Connectivity, TCP/IP
MAC Desktop Imaging, JAMF Administration, Webex Administration, BOX Administration, Okta
Mobile devices support–iPhone, iPads, Androids, etc.
Basic knowledge of remote control technologies is preferred (i.e., RDC, Dameware, Apple
Basic knowledge of Windows Servers is preferred