Milestone Technologies, Inc.

  • IT IMAC Computer Technician

    Job ID
    2018-6654
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    General IT
  • Overview

    Milestone Technologies, Inc. is seeking a IMAC Techncian to assist with IT Deployments. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team so candidates must be passionate about technology and have the ability to thrive in a fast paced and high-pressure environment.

    Responsibilities

    Performs troubleshooting, parts replacement, system upgrades, equipment collection and basic deployments and repair for customers at campus locations

    Basic installation and maintenance of computer peripherals

    Troubleshooting network access and printers

    Follows predefined procedures and tasks in everyday activities

    Image/Re-image computers

    Migrate users from their old computer to a new one

    Configure/Deploy Cisco IP phones

    Responds to ticket queue, and ensures tickets are completed based upon their assigned priorities

    Identifies potential issues that could adversely impact End User experience and follows through on action steps

    Strives to meet all Client/Milestone SLA and Customer Satisfaction Goals

    Qualifications

    Familiar with Windows 7 OS/Applications troubleshooting
    Minimum 0-3 year experience in servicing/deploying computer equipment
    Customer service background
    Able to comprehend and follow verbal and written technical instructions
    Physically able to lift and move Enterprise and Client technology hardware
    Excellent verbal and written communication skills with emphasis in customer service
    Detail oriented

    Able to lift 40lbs or more
    Have excellent documentation skills
    Valid Driver's license is required

    Job Location Code:

    Gilead (Foster City, CA)

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