Milestone Technologies, Inc.

  • Lab Technician

    Job ID
    2018-6589
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Data Center
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

     

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

    Responsibilities

    Responsibilities

    • Perform remote troubleshooting of server hardware and configuration
    • Perform hardware remediation (Break/Fix) both Physical and Logical
    • Provide hardware upgrade support
    • Provisioning and imaging of non-cloud assets
    • Decommissioning assets
    • Management of Technical Services logistics
    • Submit cases to onsite server hardware vendors to fix any identified hardware issues
    • Confirm hardware issues are fixed after server vendor completes their work
    • Perform onsite configuration of server remote management interface (iLo/BMC/Drac) for some servers
    • Support for Proof of Concept (POC)
    • Network Troubleshooting
    • Document all server IP address & Mac address into spreadsheets and keep current, along with rack location.
    • Install Operating system on a number of different machines for testing (each config will be different)
    • Open up servers to either add or remove component from motherboard
    • Rack and cable any equipment coming in the lab.
    • Receive lab hardware at receiving dock and move to lab location.
    • Scan assets into the database (will need to also add into trace once the process I created is put in place)
    • Will also be responsible for managing lab assets, making sure every server is tracked in the HWE spreadsheet
    • Tracking EVAL gear that will not be entered into trace/returning EVAL gear to vendors
    • Create Process documents on how the lab will run and hold people accountable to the process.
    • Develop and maintain a lab component tracking sheet that allows engineers to check in and out components out of storage.
    • Develop and maintain a documented process with the ALM team on how HWE will tag and take care of their own assets.
    • Support other eBay teams that have gear in the lab
    • Shipping & Receiving tasks, including working in software to receive assets, and using scanners to manage asset data.
    • Reports and documents any changes to records associated with assets and stock items.
    • Record keeping such as shipping & receiving logs, packing list scanning/filing, item stock levels, etc.
    • Asset tagging & scanning of new hardware.
    • Escort/Chaperone vendors to insure Data Center policies and standard operational security procedures are followed.
    • Preparation of shipments for lease return,
    • Populate the retained standard Asset Lifecycle Management (ALM) records such as shipping / receiving logs per SOPs.
    • Performs routine audits, spot-checks, and inventory cycle counts to ensure data integrity and optimal stock levels.
    • Audits off-system parts and components.
    • Reports and files damage claims.
    • Processes RMAs.
    • Scrubs and/or Degausses disk drives.

    Qualifications

    Qualifications

     

    Education and Experience

    • Certifications in Data Center technologies are desired

     

    Essential Qualifications

    • Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
    • Experience with Linux OSes such as Ubuntu, RHEL, CentOS, etc.
    • Basic familiarity with Linux shell / CLI commands
    • Experience in troubleshooting server connectivity issues such as network connectivity and physical cabling
    • Knowledge of basic networking (ip, subnetting, vlans, ports, etc.) and or shell scripting is a plus
    • Ability to communicate with customers, technicians and vendors
    • Ability to prioritize many tickets and work independently in order to bring them to a resolution.
    • Experience working with multiple hardware vendors to open work request
    • Experience working within a ticketing system: Remedy, ServiceNow, etc.

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