Milestone Technologies, Inc.

  • Field Technician

    Job ID
    2018-6499
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    General IT
  • Overview

    We are looking for a unique candidate who will be able to provide technically support to our clients European operations.

    Candidate will be based in Amsterdam but will be required to travel to other countries such as France and Germany on a regular bases to provide support to these offices.

    Candidate needs to be able to support Mac and Windows OS, troubleshoot WAN/LAN issues and also Video Conferencing equipment.

    Responsibilities

     

    • Advanced support of personal computing systems either remotely or face-to-face at one of the Service Desks
    • User-facing support of mobile devices
    • Support messaging and calendaring services and contact collaboration
    • Working knowledge of video collaboration
    • Responsible for user support from cradle to grave – whether the support is delivered by you or another team
    • Troubleshooting of client-side network connectivity issues including digital authentication, remote access, secure wi-fi and wired connectivity to the internal network
    • Apply critical thinking to complex user requests and ensure that as much context and information as possible will be provided to deliver the best solutions as quickly as possible.
    • Manage your workload and ensure tasks are completed right the first time
    • Always look for problem trends and recommend ways to improve support across the team
    • Support user requests and perform break/fix or remote installations as needed
    • Assist remote users with access problems ranging from password resets to network access failures
    • Ability to travel around Europe to support local offices

     

    Qualifications

    • Support knowledge of Window and Mac Operating systems
    • Troubleshooting knowledge of Wi-Fi and Networking issues
    • 3+ Years working in a similar role

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