Milestone Technologies, Inc.

  • Cognitive Solution Engineer (SE)

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Professional Services
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center, Service Desk, Network Operations, Data Center, and Asset Lifecycle Management Services. Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.


    Milestone Technologies is seeking an experienced and highly-successful Solutions Engineer to work as part of the team responsible for successful end-to-end definition of use cases, implementation and training of the Amelia Virtual Agent in client environment.


    The main responsibility of the Solution Engineer is to make sure that Amelia functions for the client as per the architectural design:


    • Implementing the required functionality as designed
    • Acting as a liaison to the client for technical questions and issues regarding the use cases being implemented
    • Ensuring that all work completed is tracked in the project’s revision control system
    • Continually updating use cases and documentation based on work completed
    • Identifying and flagging issues and risks to the Delivery Manager
    • Participating in client/team meetings to confirm tasks and priorities
    • Identifying and reporting issues and following through to ensure that those issues are resolved
    • Creating unit tests for all work completed and ensuring successful execution of those unit tests


    Qualifications, Education and Experience


    • BS in Computer Science/IS/Math/Engineering or related discipline and 3-7 years of relevant software development experience
    • Familiarity with at least one scripting language such as Javascript, Python, or Groovy scripting
    • RESTful API knowledge and capabilities
    • Linux/UNIX system analysis for troubleshooting
    • Familiarity with Apache Camel preferred
    • Working experience in implementing business processes
    • Ability to read and create flow-diagrams
    • Ability to work with regular expressions
    • Ability to work in client facing roles
    • Fluent in English

     Preferred Location


    • Phoenix, AZ (Fremont, CA also acceptable for the right candidate)
    • Travel of up to 80% may be required to client sites


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