Milestone Technologies, Inc.

  • Training, Audit, & Compliance Technical Writer (Content Specialist l)

    Job ID
    2018-6453
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    IT Security
  • Overview

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world's biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

     

    The technical writer will support the Global Security Operations Training, Auditing, and Compliance Team by creating and updating training materials, standard operating procedures, and conducting and standardizing audits on processes and systems to support Global Security in its mission to protect the people, property, and reputation of the organization.

    Responsibilities

    ·  Develops, writes, and edits documentation ranging from training, processes, and system usage guides.
    ·  Simplifies processes and procedures into understandable language, workflows, and instructions from operators to management level.
    ·  Maintains and audits existing documentation and uses critical thinking skills to suggest operational and document improvements.
    ·  Provides key business partners with information and recommendations to assist in the development of training and communication supporting all areas of Global Security Operations. 
    ·  Works with clients to identify and prioritize new and existing business initiatives which focuses on consistent and efficient operations.
    ·  Communicates initiative status and feedback to managers, key stakeholders, and senior management throughout the organization.
    ·  Consistently tracks projects and provides suggestions on project efficiency and program usage.
    ·  Participates in all aspects of documentation development from product planning through product release.
    ·  Required to participate in a bimonthly on-call rotation acting in a mission support role for Crisis Management Teams.
    ·  Performing data entry and analysis supporting the creation of metrics that will fuel key performance indicators.

    Qualifications

    ·  Demonstrate broad working knowledge of support organizations and culture.
    ·  Ability to learn and adapt quickly to new standards, programs, and functions.
    ·  Outgoing and comfortable building cross-functional relationships.
    ·  Ability to think strategically and provide constructive feedback on processes and tasks.
    ·  Strong knowledge of and/or ability to quickly learn new software tools, i.e. Office365, Confluence, Tableau, Dropbox, Quip, etc.

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