The Ticket Admin Lead’s responsibility is to ensure smooth, efficient, and timely deployment of all hardware. This includes, but is not limited to:
- Manage day-to-day operations of Ticket Administrators
- Ensure that all hardware requests are responded to and fulfilled within SLA.
- Lead, mentor, and coach the Ticket Admin Team
- Handle escalations
- Keep ad-hoc projects on track
- Collaborate with team leads from other departments
- Other duties as assigned by Milestone or the Client.