Milestone Technologies, Inc.

  • GSST Project Coordinator II (Dispatcher)

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    IT Security
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.


    The Project Coordinator II (Dispatcher) provides field support for Access Control and CCTV Service Technicians.


    • The ability to learn subject matter quickly and immediately apply knowledge to implement a responsible plan or decision.
    • The ability to prioritize Facebook tasks as assigned by Help desk or Others,
    • The ability to work designated shifts, and designated times
    • Consistently high level of customer service and professional demeanor
    • Highly detail oriented when documenting and executing system changes.




    • 2-3 years of experience dispatching field technicians, managing service requests
    • Basic Project Management & Team Leadership skill sets
    • Previous dispatching & coordination with field technicians/service resources across an enterprise/global environment
    • Has a passion to learn and curiosity for how things function
    • Ability to thrive in a constant changing and dynamic environment

    • Strong verbal and written communication, attention to detail, and organization

    • Excellent follow-through skills, coupled with strong organizational skills and solid communication and interpersonal skills

    • Highly motivated and able to work independently as well as in a team environment

    • Comfortable working in a fast-paced and demanding setting

    • Ability to multi-task and prioritize work

    • Ability to quickly learn and master new technology




    • College degree or equivolent in a technology related field a plus


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