Milestone Technologies, Inc.

  • Service Delivery Manager

    Job ID
    2018-6185
    # of Openings
    1
    Category
    Support/Admin
    Hire Type
    Regular Full-Time
    Job Category
    Data Center
  • Overview

    The Service Delivery Manager role is crucial in ensuring that our client and employee’s expectations are exceeded thus resulting in a world class experience. Milestone is looking for a passionate, self-motivated Manager who brings a wealth of technical expertise and people management experience.

    Responsibilities

     

    • Accountability of tactical operations aligned to SOW and customer business objectives
    • Accountability for engagement resources (performance, career path, leveling and training)
    • Process development for delivering services to scope specifications with mechanisms for continuous improvement
    • Management responsibility for Team Leads
    • Conduct weekly service reviews, team meetings and partnering with Service Delivery Executive on QBR presentations
    • Provides input to QBR presentation
    • Weekly engagement with service owners
    • Change management process and over site
    • Partnering with Service Owners on additions and changes to service scope
    • Ensuring service is meeting defined KPI/SLAs
    • Partnering with recruiting on open reqs and ensuring open positions are filled in a timely manner
    • Technical Interviewing Support – Ensure technical resources are trained for appropriate questioning
    • Partner with recruiters on job requisition specifications, candidate qualification specifications
    • On-boarding and boot camp program design and execution
    • Career path, training and employee development
    • Regular one on ones with team members
    • Annual performance review of team members
    • Partner with HR on personnel issues

     

    Qualifications

    • Previous experience working within a technical environment
    • Demonstrated knowledge of SLA achievement and methodology
    • Development and implementation of technical training programs
    • Ability to drive tool and process improvement through innovation
    • Technical degree and experience working in a data center highly preferred

     

     

    Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, break-fix issues to supply proactive and comprehensive IT services. We make it our mission not only to resolve your IT problems, but study and improve the overall workflow and functionality of your business. 

     

     Our mission is to revolutionize the way IT is deployed and supported worldwide. Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly. We exist to simplify IT, save resources, foster growth, and facilitate innovation—all of which streamline the path to success. 

     

    We’ve been transforming IT since 1997, when President and CEO Prem Chand founded Milestone. Nearly two decades later, we are expanding as quickly as the high tech industry, with a consistent 25% growth rate over the last 9 years and more than 1,700 employees serving a substantial client base—currently over 200 companies in 18 countries. Today, Milestone’s driven by skilled and experienced people who are determined to shape the way technology is delivered.

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