SERVICE TRANSITION MANAGER - End User Services
The Service Transition Manager is responsible for Coordination of the delivery of services into key clients. The STM plays a vital role in creating long term healthy client relationships, acting as a bridge between the client and our operational delivery teams. The key responsibilities include governance across all areas of the service delivery process and continual service improvement and customer satisfaction.
As part of Business Operations function, ensuring the effective end user support across all domains. We are looking for the right person to be part of Service Transition team that builds Service Management models and manages the delivery of projects into operational support.
Nice to Have:
ITIL Qualification (Intermediate certificate desirable)