Milestone Technologies, Inc.

  • Wireless Mobility Support Technician

    Job ID
    2018-6133
    # of Openings
    1
    Category
    Support/Admin
    Hire Type
    Regular Full-Time
    Job Category
    Inventory / Asset Management
  • Overview

    Skylab is a mobile phone lending library for Google developers working on mobile features.

    • The purpose of a SkyLab Admin (Wireless Mobility Support Technician) is two-fold:
    • To maintain an up-to-date and functional inventory of mobile devices, for testing and demonstration purposes.
    • To test transcoding or mobile apps over different mobile platforms (Operating Systems), browsers, and carriers.

    Responsibilities

    Main Job Duties Include:

    • Handle loan requests of devices from Development and Engineering Teams
    • Provide support for setting device configurations for data access for application development and testing
    • In cases where device is not available, use product knowledge of other devices to suggest technically similar solutions
    • Use CAMP (Google’s asset management system) to log, track and administer device rentals
    • Respond to SkyLab requests on the Google ticketing system (GUTS)
    • Engage in issue resolution, debugging hardware, and log file creation as needed
    • Maintain the internal Google SkyLab portal and internal Google+ account for users to receive information (new phone arrivals and major updates)
    • Coordinate with SkyLab admins from other Google locations around the world on device availability
    • Address Q&A regarding SkyLab usage and procedures with individuals and teams

     

    Testing:

    • Assist teams with QA testing on mobile device harness
    • Follow up with users on the status of their testing needs
    • Create use-case scenarios for teams in need of large-scale testing, such as Hackathons and Bug Bashes
    • Complete QR Code scanner tests per user requests

     

    Research:

    • Provide Development and Engineering Teams with latest mobile market research when asked through documentation
    • Analyze mobile requirements across different organizations and projects to deliver best case solutions
    • Serve as subject matter expert on evolving mobile technologies by keeping abreast of market research, events and education on trends in mobile hardware and software
    • Evaluate mobile device alternatives, including feasibility of company-wide roll out

     

    Sourcing:

    • Source and procure new mobile devices

     

    Reporting:

    • Track raw data (like user LDAP and team/department name for SkyLab utilization) and create Excel reports on devices checked out
    • Produce various daily, weekly and/or monthly usage reports when requested

    Qualifications

    Required Skills:

    • Understand the major mobile and desktop operating systems (Windows, iOS, Android, and Linux platforms)
    • Understand Google Android SDK and iTunes
    • Understand shell scripting to manage Mobile Harness Lab to performed various tests
    • Superb communication skills and mobile jargon/technical skills to interact with all Google teams

     

    Required Experience:

    • Demonstrated knowledge of mobile technologies, including specifications of new models. For example, know the specifications and features of the top 10 mobile devices currently out in the market.
    • Previous employment at a major mobile retailer (preferred, but not required)

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