Milestone Technologies, Inc.

  • IT Printer Support Technician

    Job ID
    2018-6119
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    General IT
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

    Responsibilities

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

    Qualifications

    Responsibilities

    • Replace toner and ink cartridges
    • Troubleshoot basic printer issues (e.g., clear paper jam and test the printer)
    • Install, new printer on the network or local connection
    • relocate printer on customer request
    • Quick response to “user-down” or “VIP” scenarios
    • Triage requests or problems appropriately to other support teams
    • Timely and accurate ticket creation and management
    • Communicate and interact with customers in a way that is courteous, positive and professional
    • Ability to safely lift 50 pounds minimum. Pull, lift, reach and transport equipment parts and boxes.

     

     

    Qualifications

    • Strong verbal and written communication skills
    • Demonstrate good, broad working knowledge of support organizations and culture
    • Must be a self-starting, motivated individual who works well under pressure, can stand alone or work as part of a team, and can maintain a high-level of attention to detail
    • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines

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