Sites Support Technician
The Site Support Technician (SST) provides support for Onsite Asset Management, Warehouse Support, and Site Services in a fast-paced, high-volume environment.
The Site Support Technician performs these activities under the direction of Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, meeting all requirements for quality and quantity of work.
The SST is responsible for the data integrity of all assets on the data center floor.
The SST will receive and create work orders in a standard ticketing system (ServiceNow), providing clear, timely, and appropriate customer communications and ensuring customer service standards are achieved.
The SST will assist the Site Services team with installs, moves, and de-commissions of hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center.
The SST will follow Standard Operating Procedures for the oversight of vendors in the Data Center environment, and will ensure vendors meet all requirements for safety, quality, and asset integrity in the Data Center.
Good to Have, Not Required: