Sites Technician III
The Data Center Sites Technician III fully meets all the requirements for a Sites Technician II, and also meets three additional requirements: 1) Must be certified to perform Off Rack Disk Scrubs 2) Has established one or more areas of expertise (Networking, SAN, other), and 3) Has demonstrated an ability to train other technicians. The Sites Technician III is able to perform any task in either area without supervision, and is able to lead projects within the Sites team.
The Data Center Sites Technician III installs, moves, and de-commissions hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center. The technician will confirm and label devices, rack and cables. The technician will work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
The technician performs these activities under the direction of Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, meeting requirements for quality and quantity of work. The technician is responsible for the data integrity of all assets on the Data Center floor. The technician responds to trouble situations within the Data Center and will participate in an On Call rotation.