Milestone Technologies, Inc.

  • IMAC Project Coordinater

    Job ID
    2018-6071
    # of Openings
    1
    Category
    Corporate
    Hire Type
    Regular Full-Time
    Job Category
    Other
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

    Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

    Responsibilities

    • Manage all sign-in sheet procedures
      • Ensuring all SIS get turned on timely basis
      • Cross check time enter in ADP to SIS
      • Submit SIS to appropriate depts
    • Manage all CSat Surveys
    • Manage Supply Inventory
      • Track all supplies used on project
      • DR/PL Shirt Inventory
    • Assist in Maintaining DR Pool and company relationship with them as main point of contact, including:
      • Balance DR Resource rotation
      • Record DR Resource non-responses, last minute cancellations, no shows and performance issues
      • Identify DR Resources’ strengths/weaknesses
      • Resolve issues or ensuring proper turnover to HR
    • Support resource utilization
      • Coordinate IMAC technician recruiting and hiring with all involved departments
      • Support with schedule creation and facilitate resource utilization
      • Assist in maintaining contact information and availability
    • Support DR pool maintenance and company relationship
    • Assist in coordination of IMAC activity when needed
    • Assist Third Party Utilization
      • Assist in identifying ways to streamline use of agency employees for all levels of employees
      • Establish processes around metrics, agency tracking, vendor utilization and contractor tracking
    • Assist distributing project activity information with stakeholders
      • Meet with Project Managers, Sales, Clients and stakeholders to review project details
      • Communicate relevant information to applicable team members
      • Support coordination of forms and reports between different departments

    Other duties as requested by Management

    Qualifications

    Education and Experience:

    High school diploma with two (2) years of experience with project and administrative related support and/or analysis, College Degree preferred.

     

    Skills:

    • Strong sense of urgency for deadlines and management of priorities
    • Ability to contribute to collaborative communication to support continuous improvement
    • Thorough knowledge of and proficiency in the use of all applications in MS-Office Suite programs
    • Strong organizational skills and ability to follow assigned projects through to completion
    • Excellent written and oral communication skills
    • Efficient and detail-oriented
    • Excellent customer service skills and experience working with a broad range of internal and external clients
    • Ability to effectively prioritize multiple tasks and deadlines
    • Ability to maintain accurate records
    • Self-motivated with ability to make decisions based on good judgement
    • Ability to accurately complete tasks within established timelines
    • Ability to establish and maintain effective and cooperative working relationships with staff and others
    • Ability to maintain confidentiality
    • Understanding of safety compliance

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