Milestone Technologies, Inc.

  • Program Specialist I

    Job ID
    2018-6039
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    IT Security
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

     

    The role involves working in a fast paces environment helping to keep the company’s people and assets safe and secure. As a Program Specialist you will be responsible for all project management activities for medium to complex security systems projects, including project leadership, planning, execution, control, and post-project review. This individual works with internal and external subject matter experts and vendors to execute the customers’ requirements and anticipates needs.

    The candidate will be able to take a concept and turn it into an actionable project and deliverable with minimal supervision.

     

    In order to be successful in this position, the individual is expected to demonstrate significant depth of technical expertise in project management and drive continuous improvement of project management policies, standards, and procedures.

    Responsibilities

    • Acts as the liaison and point of contact for both internal and cross-functional projects.
    • Evaluates project status and resource utilization; implements changes as needed; reviews status reports prepared by project personnel and modifies schedules or plans as required.
    • Create project plans and builds consensus among diverse sets of stakeholders.
    • Supports management through project planning and coordination to meet commitments on time and within resource limitations; with client and management approval, assists with the determination of requirements, priorities and monitoring of progress.
    • Works within program discipline and develops expertise as the documentation subject matter expert (SME), to expedite revisions, corrections, and changes to previously published documentation.
    • Meets regularly with client management for status updates.
    • Creative formatting of web-based training templates and knowledge articles, business reviews and presentation documents. 
    • Fosters strong cross pyramid partnerships and able to effectively prioritize workload demands to meet project deadlines. 
    • Develops technical processes and procedures, spreadsheets, flowcharts, presentation material, maintaining online documentation, and various other forms of documentation. 
    • Other duties as assigned by client or Milestone management

    Qualifications

    • 2+ years of experience as a Program Specialist.
    • Proficient in MS Suites to include Excel, Outlook, Word, PowerPoint and Visio.
    • Root cause analysis, industry benchmarking, survey evaluation and data interpretation. Experience with Physical Security or Security Systems such as CCure or Genentech is a plus.
    • Experience in project and process management.
    • Experience with coding; understanding and exposure to software development

     

    Education:

    • Bachelor’s degree in English, Journalism, Engineering, Computer Science, Technical Communications or related fields; or 2+ years of relevant experience

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