Milestone Technologies, Inc.

  • Sites Support Technician

    Job ID
    2018-6030
    # of Openings
    2
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    Data Center
  • Overview

    Position Summary

     

    The Site Support Technician (SST) provides support for On-site Asset Management, Warehouse Support, and Site Services in a fast-paced, high-volume environment.

     

    The Site Support Technician performs these activities under the direction of Standard Operating Procedures (SOP's), Program Policies, Safety Policies, and Security Policies, meeting all requirements for quality and quantity of work.

     

     

    The SST is responsible for the data integrity of all assets on the data center floor.

     

     

    The SST will receive and create work orders in a standard ticketing system (ServiceNow), providing clear, timely, and appropriate customer communications and ensuring customer service standards are achieved.

     

     

    The SST will assist the Site Services team with installs, moves, and de-commissions of hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center.

     

     

    The SST will follow Standard Operating Procedures for the oversight of vendors in the Data Center environment, and will ensure vendors meet all requirements for safety, quality, and asset integrity in the Data Center.

    Responsibilities

    Primary Responsibilities

    • Shipping & Receiving tasks, including working in software to receive assets, and using scanners to manage asset data.
    • Reports and documents any changes to records associated with assets and stock items.
    • Record keeping such as shipping & receiving logs, packing list scanning/filing, item stock levels, etc.
    • IT Operations Site Services tasks, including server installation, maintenance, scrubbing/degaussing, and decommissions, under the oversight of the Site Services team.
    • Inventory Control and quality audits to validate data integrity and resolve discrepancies.
    • Asset tagging & scanning of new hardware.
    • Escort/Chaperon vendors to insure Data Center policies and standard operational security procedures are followed.
    • Provide physical access support for all access request to the Data Center space as per physical access policies for vendors.
    • Escort of temporary visitors for approved activities within the DC space/modules.
    • Preparation of shipments for lease return, asset disposal, or other needs.
    • Populate the retained standard Asset Lifecycle Management (ALM) records such as shipping / receiving logs per SOPs.
    • Creation of Bills of Lading.
    • Handles systems, racks, cables, and other various equipment and components.
    • Coordinates activities with team members and other internal departments.
    • Ensures cleanliness of the data center, warehouse, and other storage areas.
    • Performs routine audits, spot-checks, and inventory cycle counts to ensure data integrity and optimal stock levels.
    • Audits off-system parts and components.
    • Reports and files damage claims.
    • Processes RMAs.
    • Scrubs and/or Degausses disk drives.
    • Works as directed on other projects assigned by lead, supervisor or other management.

    Qualifications

    Required Skills

    • Some experience in logistics, supply chain, warehousing, receiving, inventory control, or materials management or in a high-volume enterprise environment.
    • Ability to grasp new information quickly.
    • Ability to communicate effectively. Good written and verbal communication skills required.
    • Good interpersonal skills for working in a team environment. Must be a team player.
    • Ability to handle difficult customer situations.
    • Ability to prioritize and adapt to changing conditions or circumstances. Ability to appropriately prioritize tasks.
    • Willing to work in a rotating shift in a 24x7 operational team and be on-call for additional coverage as per shift schedule should the need arise.
    • Able to routinely lift 50.lbs.
    • Must have own transportation to the work sites.
    • Punctual and reliable.
    • Good time management skills.
    • Must deliver a good quantity of work and quality.
    • Excellent attention to detail and organizational skills
    • Good organization skills & ability to multi-task, analyze and problem solve. Neatness counts.
    • Ability to operate material handling equipment - pallet jacks and forklifts if certified.
    • Ability to learn new software.
    • Knowledge of safety management and OSHA standards in a warehouse environment.
    • Knowledge and experience with Microsoft Office products, especially Outlook, Excel and Word.
    • Must complete forklift training and certification within the first 30 days from start date.

     

    Good to have:

    • Diploma/ Degree in Engineering or IT related discipline.
    • Knowledge of process and quality management strategies such as Six Sigma, 5S Methodology, Kaizen, and Total Quality Management (TQM).
    • Experience with scanners and inventory management software
    • ITIL related certifications
    • DC related certifications (e.g., CDCP, CDCS, CDCE or equivalent)
    • IT certifications such as MCSE or equivalent
    • Certifications on Cabling standard or equivalent
    • CCNA

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