Milestone Technologies, Inc.

Sites Lead Technician

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Data Center


Sites Lead Technician



The Data Center Sites Lead Technician fully meets all the requirements for a Sites Technician III, and also meets three additional requirements: 1) Able to serve as an escalation point for Site Services technicians; can resolve technical and process problems 2) Provides quality and work volume oversight and reporting for/of the Sites Team 3) Contributes to writing and updating Standard Operating Procedures (SOP). The Sites Lead is able to perform any task in either area without supervision, and is able to lead projects within the local Sites team. In addition, the Sites Lead is expected to participate in program wide projects.

As a Data Center Sites Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The Data Center Sites Lead will contribute to installs, moves, de-commissions, and hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center, the Lead will provide quality control. The technician will work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

The Lead technician performs these activities under the direction of Standard Operating Procedures (Sop's), Program Policies, Safety Policies, and Security Policies, meeting requirements for quality and quantity of work. The technician is responsible for the data integrity of all assets on the Data Center floor. The technician responds to trouble situations within the Data Center and will participate in an On Call rotation.

The remaining time will be spent on daily on-site management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.


Job Duties


  • Oversees daily management of staff, including technicians.
  • Approve time-cards (in some locations).
  • Coach and mentor staff to achieve high quality results and high performance.
  • Participate in one on one-employee status meetings to provide performance feedback as well as annual performance reviews.
  • Provides explanations for operational performance results (explain why metrics/KPI has missed, met, or exceeded targets.)
  • Provides input and suggestions for improving operational performance and efficiency in the local environment.
  • Screen and schedule burst labor resources for short term projects
  • Screen for technical capabilities and cultural fit then recommend hire of long-term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.)
  • Assist in the on-boarding and training of all new hires.
  • Manage local morale to ensure team morale is high.
  • Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
  • Other duties as assigned by management.

Required Skills:

  • Physically assist in moving and racking equipment as directed for special projects
  • Able to safely lift and move a minimum of fifty (50) pounds
  • High level of written and oral fluency in English
  • Must be able to respond to any On Call request within 1 hour
  • Able to update asset management data as required
  • Can effectively utilize the ticket management process
  • Able to Install/De-Install/Maintain servers, switches, routers, storage and other hardware
  • Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements
  • Can communicate effectively in tickets, emails, to customers, management, and peers
  • Must work effectively with the other Milestone staff, and Milestone customers
  • Must be able to multi-task. Must be able to adapt to changing priorities.
  • Must be punctual and reliable.
  • Must have good organization skills.
  • Must have good interpersonal skills for working in a team environment.
  • Must have good time management skills.
  • Able to prioritize and adapt to changing conditions or circumstances.
  • Experience with MS Office.
  • Must be able to train other technicians


Required Experience:

  • 3+ years Rack and Stack experience
  • Working knowledge of one or more ticketing systems. Service Now or IP Soft preferred.
  • Working knowledge of computer hardware
  • Working knowledge of networking components and infrastructures
  • Knowledgeable in Data center practices (i.e. basic fault tolerance, cable routing, calculating power usage)
  • Strong cable management skills and experience running fiber and copper in a data center
  • Understand the electrical, HVAC, and bandwidth infrastructures of the data center
  • Excellent verbal and written communication skills


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