Milestone Technologies, Inc.

Senior Technical Writer

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Technical Writing


The Senior Technical Writer is an experienced writer with strong written and verbal communication skills who will be responsible for creating and maintaining documentation, including runbooks, process flowcharts, procedures, manuals, etc., for IT and Information Security departments.


• Create documentation that supports Tier 1 and 2 Support Services

• Compile weekly Tier 1 documentation into comprehensive runbook

• Develop Tier 1 orientation deck for SIE IT new hires.

• Edit and proofread all documentation to maintain corporate branding and standards

• Developing runbooks as needed by various departments

• Drafting, editing, revising documentation as needed by various departments

• Interface with SMEs to capture information

• Liaison with executive stakeholders to ensure project momentum and success


• 2 years of technical writing or equivalent experience

• BA in English, Communications, Computer Science, or related fields

• Strong writing, editing, and proofreading skills

• Ability to work independently and without managerial oversight

• Strong verbal communication skills and ability to engage with SMEs from multiple fields of expertise, including: engineers, support service technicians, project managers, security analysts, and IT leadership

• Familiarity with Microsoft Office suite

• Ability to create visual workflows

• Comfortable scheduling and conducting meetings with SMEs and executive stakeholders


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.